Failing Communication Technologies (Ch 12)

As a system analyst, I see this all the time. The systems I work with (internal systems) often are designed to do too much. As the authors point out on page 361, managers are always trying to add one more feature to an existing systems. The problem is every manager wants to add his or her flavor to the system. Then, these managers leave the company and other users have to leave with a system that they do not often understand and as they should they will try to change it too. After years of development, systems do not have any solid and logical structure, they have just evolved in some kind of inefficient system that does half, if it is a good system, of what the users expect.